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ITIL® Capability: Service Offerings & Agreements Training Course

The course builds on the general principles covered as part of the ITIL Foundation course. The course delivers a granular view of the processes involved in defining service offerings and constructing service level agreements. Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management are covered as integral parts of delivering anoverall business-focussed services framework. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Duration : 5.0 days